Quality Assurance


Total Australia Enterprises Pty Ltd (T/A Strata Maintenance Group) has built a reputation for providing its customers with an affordable, quality services. In order to retain this reputation whilst continuing to grow, SMG (TAE) has introduced a quality assurance system, a part of the 'SMG Business Management System'.
 
SMG (TAE) utilises the quality assurance system that guarantees best practice by adapting services to the needs of individual customer. This ensures a high quality of service is maintained across all customers.

 

The quality assurance system reduces the need for customers to inspect the work carried out by SMG (TAE) staff and general worker. It ensures that quantitative self-assessments are made and that customers are given the opportunity to provide feedback. Consultation with customers allows SMG (TAE) to further adapt its services to the needs of customers.

 

SMG (TAE) selects only the best materials, products and equipment available. They are used in accordance with the manufacturers' recommendations so they work at an optimum level.

 

All practices are conducted environmentally friendly and SMG (TAE) is proud to have green values.